Privacy Policy

Last updated: January 2025

CityBells (“CityBells”, “we”, “our”, or “us”) operates the CityBells mobile application and website (https://citybells.in). This Privacy Policy explains how we collect, use, store, share, and protect your information in compliance with Google Play and Apple App Store policies.

1. Information We Collect

We collect information only as necessary to provide and improve our services.

• Personal Information: Name, mobile number, email address, and profile details provided voluntarily by users.
• Location Information: City-level or approximate location to enable location-based services such as food delivery, cab booking, and home services. Precise location is collected only with user permission.
• Transaction Information: Booking details, order history, and service requests. Payment processing is handled by secure third-party payment gateways.
• Device & App Information: Device model, operating system, app version, and basic diagnostic data for performance, analytics, and security.

2. How We Use Your Information

• To provide and manage services available on CityBells
• To process orders, bookings, and service requests
• To enable communication between users and service providers
• To improve app functionality, reliability, and user experience
• To send service-related notifications and important updates
• To comply with legal and regulatory obligations

3. Data Sharing and Disclosure

CityBells does not sell user data. Information may be shared only in the following cases:

• With verified service providers and vendors to fulfill user requests
• With trusted third-party services for payments, analytics, and notifications
• When required by law, regulation, or legal process
• To protect the rights, safety, and security of users and the platform

4. Permissions Used

The CityBells app may request the following permissions:

• Location: To provide location-based services (optional and user-controlled)
• Notifications: To send booking updates and service alerts
• Internet: To access online services

All permissions are requested transparently and can be managed through your device settings.

5. Data Security

We use reasonable administrative, technical, and physical security measures to protect user data from unauthorized access, misuse, or loss. While we strive to protect your information, no system can guarantee absolute security.

6. Data Retention and Deletion

User data is retained only for as long as necessary to provide services or meet legal requirements. Users may request data deletion by contacting us at the email address below.

7. User Rights

Users have the right to:

• Access and update their personal information
• Request deletion of their account and associated data
• Withdraw consent for optional data collection

8. Children’s Privacy

CityBells is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

9. Third-Party Services

The app may contain links or integrations with third-party services. CityBells is not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

11. Contact Information

For privacy-related questions or requests, contact us at:

Email: support@citybells.in
Website: https://citybells.in